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habla española de Ayuda de Windows Escritorio LAN / WAN de Nivel Uno deApoyoPlymouth, Michigan
The Desktop Support Specialist responsibilities will include the following:
- Provide all levels of end user support via telephone or with remote control tools.
- Diagnose and resolve end user problems in the area of hardware, applications, and operating systems (i.e., Local PC Issues).
- Provide advice to users on how they can use systems and applications to better accomplish tasks
- Provide infrastructure support & monitoring (i.e., network servers, printers, PC’s, LAN’s, WAN’s, etc.).
- Provide upgrade support (i.e., new hardware, software, etc.).
- Escalate complex problems to next level of support as needed.
- Detail caller’s problems into our custom problem tracking database.
- Assist callers with connectivity problems (i.e., Network, Dial up, etc.).
- Escalate and dispatch service as needed.
- Keep users informed as to the status of open calls.
- Maintain and update support procedures and documentation as needed.
- Monitor, support and resolve Anti-virus issues (i.e., review A/V logs, install updates, etc).
- Complete user profile requests (moves, adds and deletes).
- Reset user passwords (i.e., AS400, Remote Access, Network, etc).
- Complete PC setups and rebuilds by Ghosting Flint Group’s standard PC/Laptop images to reassigned devices.
Qualifications:
- Bi-lingual: Spanish and English fluently (speaking, reading, & writing) is required.
- Basic knowledge of Microsoft client operating systems.
- Excellent decision making and problem solving skills.
- Excellent customer service and communication skills.
- Excellent written and verbal skills.
- Strong organizational skills with emphasis on detail and follow-up.
- Bachelor Degree in Business or Computer Science is preferred of equivalent Certification in this field.
Pamela Jones
Partner and Senior Recruiter
Concourse Group
4343 Concourse Drive Ste 320
Ann Arbor, MI 48108
Dir 734-926-3587
Cel734-635-3852
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